NHS Solutions is looking for a highly organized, detail-orientated and customer-focused Field Employee Onboarding and Customer Care Manager to join our team. This new mid-level manager position is being added to provide additional focus and increasing support for our growing number of interim employees.  This role is pivotal to providing a high-level concierge service to our interim employees.

Key Responsibilities:
  • Act as the welcome ambassador for interim employee and employees to ensure we maintain a strong and positive culture and experience
  • Focus on meeting the interim employee needs from the start of their assignment through end of their assignment
  • Maintain the company’s best interests in all negotiations
  • Assist with housing logistics, parking, and other related issues
  • Answer general questions regarding HR policies, insurance coverage, 401(k), procedures and events
  • Data entry for travel, expense reports, housing, and other interim employee related costs into our accounting software and become the expert resource regarding these forms, documents and logistical questions.
  • Assist with other special projects and tasks as assigned
Experience, Knowledge, and Skills:
  • Experience working with driven senior managers and executives
  • Ability to effectively communicate with all levels of leadership and employees, as well as outside clients and vendors
  • Solve problems and generate solutions while providing great service
  • Ability to proactively identify, analyze, address and resolve problem areas, conflicts and issues
  • Strong decision-making business judgement skills
  • Bachelor’s degree
  • Excellent written and verbal communication skills
  • Must be organized, but flexible
  • Ability to work independently and in a team environment
  • Able to handle highly confidential information
  • Strong aptitude working with many different software applications & paperless environment
  • Highly proficient with MS Office products (Outlook, Word, and Excel)
  • Requires on-call availability evenings and weekends every two weeks for occasional interim employee calls

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