NHS Solutions is looking for a highly organized, detail-orientated and customer-focused Field Employee Onboarding and Customer Care Manager to join our team. This new mid-level manager position is being added to provide additional focus and increasing support for our growing number of interim employees. This role is pivotal to providing a high-level concierge service to our interim employees.
Key Responsibilities:
- Act as the welcome ambassador for interim employee and employees to ensure we maintain a strong and positive culture and experience
- Focus on meeting the interim employee needs from the start of their assignment through end of their assignment
- Maintain the company’s best interests in all negotiations
- Assist with housing logistics, parking, and other related issues
- Answer general questions regarding HR policies, insurance coverage, 401(k), procedures and events
- Data entry for travel, expense reports, housing, and other interim employee related costs into our accounting software and become the expert resource regarding these forms, documents and logistical questions.
- Assist with other special projects and tasks as assigned
Experience, Knowledge, and Skills:
- Experience working with driven senior managers and executives
- Ability to effectively communicate with all levels of leadership and employees, as well as outside clients and vendors
- Solve problems and generate solutions while providing great service
- Ability to proactively identify, analyze, address and resolve problem areas, conflicts and issues
- Strong decision-making business judgement skills
- Bachelor’s degree
- Excellent written and verbal communication skills
- Must be organized, but flexible
- Ability to work independently and in a team environment
- Able to handle highly confidential information
- Strong aptitude working with many different software applications & paperless environment
- Highly proficient with MS Office products (Outlook, Word, and Excel)
- Requires on-call availability evenings and weekends every two weeks for occasional interim employee calls