23113074 – Interim Manager Ambulatory Performance Improvement Lead

NHS Solutions has an opportunity for a variable remote/hybrid and on-site Interim Manager Ambulatory Performance Improvement Lead. This role requires a technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas. This role has no direct reports and may manage programs that include formulating strategies and administering policies, processes, and resources and functions with a high degree of autonomy.

This successful candidate will lead process design and strategic planning with a team of clinical and operational leaders to drive the implementation of a strategic, enterprise-wide initiative. The program encompasses the integration of ambulatory clinics into an team that will handle patient needs across referrals, scheduling, registration, benefit eligibility, prior-authorization, administrative questions, clinical inquiries, etc.

Core responsibilities:

• Provides tools, consultation, and ongoing guidance to operations and clinical leadership teams in understanding and implementing plan design, operational change adoption, and assisting with resolution of associated issues
• Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders
• Coaches leadership at all levels to adhere to implementation principles, guardrails and workplan; validates decisions made are consistent with system-wide standards
• Leads the implementation of initiatives to a desired future state by maintaining a comprehensive understanding of how current processes impact operations across multiple domains; engaging stakeholders to identify the operational needs and impact of requirements on upstream and downstream design decisions; providing options and recommendations to senior leaders and key stakeholders on how to integrate solutions; identifying and validating value gaps and opportunities for process enhancements or efficiencies
• Facilitates design sessions, problem solving and process-related team meetings
• Escalates high-priority issues or risks, as appropriate; provides input on potential mitigation or counter measures; monitors progress and results
• Partners with project management team to support and meet deadlines; identifies resources to accomplish priorities and deadlines; uses influence to guide others and engages stakeholders to achieve appropriate solutions
• Provides direction to team of support staff members
• Designs and leads change management and communication plans by engaging stakeholders to obtain support and buy in for changes, partnering with senior leaders, project/program champions, and operational owners
• Creates and nurtures the culture and norms required for team cohesion and positive collaboration
• Provides knowledge on Lean methodology & management
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes
• Completes work autonomously by applying expertise in subject area to generate creative solutions